Refund & return policy

Damaged, leaking or wrong item

If your order arrives damaged, leaking or with the wrong item, tell us within 48 hours of delivery. Send your order number and clear photos (outer box, product and label) to to be published. We will send a replacement or give a full refund.

Hygiene rule

For hygiene and safety, opened or used personal-care products cannot be returned unless they are faulty.

How to ask for a return

• Open My account → Orders and choose "Return or replace", or contact customer care.
• Keep the product in its original packing until the request is approved.
• We arrange the pickup. Do not send parcels to us without an approved request.

Refunds

• Prepaid orders: refund to the original payment method within 5–7 working days after the returned item passes our quality check.
• Cash on Delivery orders: refund by UPI or bank transfer to the details you share with us.
• Shipping charges are refunded only when the mistake is ours.

Cancellations

You can cancel an order before it is shipped. Prepaid cancellations are refunded in full.

Who we are

This store is run by Bareka International, Fazilka, Punjab. Products are made for BeautSoul by Cosmetify, Panchkula, Haryana.